Complaints & disputes

Complaints procedure

1. AMB strives for the highest possible client satisfaction. If the client is dissatisfied with the services delivered, they should notify AMB of this in writing as soon as possible.
2. AMB will respond to the complaint in writing as quickly as possible and no later than 14 working days after receipt. If more time is required, AMB will inform the client accordingly, providing an indication of the expected timescale.

Dispute resolution

1. If a dispute arises in connection with AMB's services, both parties will endeavour to resolve it by mutual agreement.
2. If the dispute cannot be resolved within a reasonable time, it may be submitted to a competent disputes committee or mediator, as agreed between AMB and the client.
3. The costs associated with dispute resolution shall be borne by the party found to be in the wrong, unless agreed otherwise.

Governing law

This complaints and disputes procedure and all disputes arising from it are governed by the laws of the Netherlands.

Arjen Bakker
AMB Technical Services · Oudehaske, 1 July 2025